At Sussex Backup we are able to offer our customers a superior broadband connectivity service and experience. We work with a wholesale broadband supplier, meaning we are in full control of your connection, from provisioning it to troubleshooting it if anything should go wrong. So no more getting frustrated on the phone with an indifferent remote agent and often at an even better price than high street providers.

Why use our service?

We can offer you a superior service with excellent levels of connectivity because our broadband solution has been designed purely for the needs of businesses. From SOGEA through FTTP to a full Leased Line connection, we can provide you with the right solution to your needs.

If things ever go wrong we will take care of any troubleshooting that you may require. This means that you will be speaking to someone you know and who knows you, not a call centre abroad. If you are local, we could even visit your premises to get you back online that much sooner.

We have access to your Connection Management Platform so that we can troubleshoot the majority of problems ourselves or arrange for an OpenReach engineer to attend.

In addition, our broadband connections are especially recommended to our VoIP users. This is because our VoIP and broadband are provided by the same company, thereby offering a direct connection which means the highest quality of VoIP service and not “falling between the cracks” if things go wrong.