Technical support

At Sussex Backup we don’t like to be pessimistic, but what would it mean to your business if your server or computer crashed and failed to restart? How much would the downtime cost your business?
Always there

We offer a comprehensive technical support service. We are there for you at all times, especially in the case of emergency, ensuring that any problems are resolved quickly and efficiently.
We like to consider ourselves as an extension of your business, providing:

Maintenance services to keep your business operating smoothly
Providing assistance when you move office or employ a new member of staff
Advising you with regards to system upgrades and improvements
Help with using your existing resources more efficently

Support

Onsite repairs and upgrades
Security and virus (and other malware) protection
Wireless and remote working
Networking, Internet and email set up

Contact us
For further information regarding our technical support services, contact us today on 0800 1954276 or email info@sussexbackup.co.uk

Sussex Backup is based in Brighton and provides IT support services across Sussex including: Brighton & Hove, Lewes, Shoreham-by-Sea, Worthing, Seaford, Crawley, Eastbourne, Horsham, Haywards Heath and Burgess Hill

Still using Windows 7? Support has ended!
Free upgrade to Windows 10 available…

Computer too slow? Upgrade it with an SSD…

Manage your account

Access your webmail

Remote support

Sussex Backup

"I would like to highly recommend Sussex back up to anyone needing quick, simple, reliable and easy back up solutions for your data.

As a photographer I need a large amount of safe and reliable storage, which Sussex Backup was able to offer me at a very reasonable cost. Joshua was very helpful during the set up process, for giving advice and being available for any issues that might arise. Thank you Sussex Backup!"

Gemma Beaven

http://www.eandgphotography.co.uk

Sussex Backup

Gemma Beaven

http://www.eandgphotography.co.uk

Sussex Backup

"Joshua and his colleagues at Sussex Backup have supported the development of our company by building our IT to suit our evolution. They took the time to understand our requirement and provided a tailor made service to suit. We would happily recommend their services to our colleagues."

James Porter

http://www.deltagreen.co.uk

Sussex Backup

"I have used Sussex Backup for several years now and always had a very prompt and professional service. My PC is safe, backed up and well serviced at all times. The remote method of service is excellent and I can also access my account and emails from anywhere in the world which I find invaluable. I will continue to recommend Sussex Backup to friends and colleagues, as indeed I have done over the years."

Jackie Arnold

http://www.coach4executives.com/

Sussex Backup

"I was introduced to Sussex Backup shortly after setting up Hollbridge. At the time we were in a pickle with regards to e-mails and had a few IT issues we were struggling with. Joshua was incredibly professional and resolved all of our issues quickly and smoothly. One other important aspect of the IT support we receive from Sussex Backup is that Joshua or another member of the team are ALWAYS available to help – we all know that IT issues can be incredibly frustrating and to have the team immediately on hand to assist with these is fantastic. I would not hesitate to recommended the services of Sussex Backup."

Peter Holland

http://www.hollbridge.com/

Sussex Backup

"Sussex Backup have been extremely helpful in setting up our backup and sorting out our emails. They always respond quickly and efficiently to any enquiries."

Pamela Hartog

http://www.cakesoftheheart.co.uk/

Sussex Backup

"It has been a pleasure to work with Sussex Backup. They are responsive and quick to resolve problems and happy to tackle things that are outside their immediate remit, but help to streamline actually everyday use of the internet. Whenever I have needed it, they go the extra mile to make sure I don’t have to wait, worry or wonder how to do things that are outside my expertise. Their rates are fair and reasonable and I recommend the company to anyone who, like me, wants their business to run seamlessly if possible."

Joanne Avison

http://www.joanneavison.com/

Sussex Backup

"We have used Sussex Backup now for several years and continue to do so in the knowledge that our data is safely backed up offsite should the worst happen. We utilise Sussex Backup for a variety of IT requirements, and always find the service fully meets our expectations. Sussex Backup are always on hand to provide technical advice and are able to recommend solutions for any specific situation. We look forward to continuing our association with Sussex Backup for years to come."

Anthony King

Sussex Backup

"I have found Sussex Backup to be efficient, patient, helpful, reliable and knowledgeable. They have helped me set up a backup system which is secure and easy to use – a load off my mind!"

Jan Trewartha

http://www.fasciasymposium.co.uk

Sussex Backup

"When we were burgled and all the computers were stolen. I did not lose any data thanks to Joshua and his brilliant remote backup system"

Victoria Salomon

http://www.ixcheltherapies.co.uk

Sussex Backup

"What would we do without Joshua? He works fast and efficiently and gets the job done cheerfully. This particular project had lots of detail to be worked out - but he did an excellent job which make the transfer pretty painless."

Veronica Pollard

http://www.thecostumestore.co.uk

Sussex Backup

"I have used Sussex Backup for a number of years and have been very pleased with the service, efficiency and accessibility of the company."

Yael Breuer

Sussex Backup

"I have been using Sussex Backup since I first set up Professionals UK 10 years ago.
Joshua has always been on hand to help out at a moment’s notice whether remotely or on site.
He has helped set up all aspects of our company technology and I am really grateful for the assistance and expertise he has given us over the years.
His approach is both friendly and professional and together with the Sussex Backup staff, we feel in safe hands which is vital when we are so dependent on our IT for business."

Karen Bowring

http://www.professionals.uk.com/

Sussex Backup

"It is so good to have peace of mind. The services of Sussex Backup gives that security. We know that all our important data is safe. Sussex Backup is a professional and reliable service and Joshua always looks after our business in all our computer needs."

Alan & Dorothy Young

http://www.impressionprint.co.uk/

Sussex Backup

"Sussex Backup provides my company with peace of mind knowing that Joshua is at the end of the telephone should any IT assistance be required, along with the reliability that our data is backed-up and secure. Very pleased with the service offered by Sussex Backup."

Kim Surtees-Curling

Sussex Backup

"Sussex Backup have provided me with a competitive and reliable service for several years now. The standard of customer service has been excellent. Being with Sussex Backup have given me peace of mind and a sense of satisfaction, having a local, personable service I can rely on. I highly recommend Sussex Backup."

Anouk Lloyd

Sussex Backup

"Joshua and the Sussex Backup team have provided us with an invaluable service since we opened our doors in 2011; they combine initiative with common sense, respond quickly in times of emergency and give expert advice and value for money. All this with a sense of humour too!"

Elizabeth Moody-Stuart

http://www.officreche.com/

Sussex Backup

"I have used Sussex Backup Limited for over 10 years now and have been very happy with the support provided both in terms of back up and for keeping my office computer systems running so well."

Steve Wood

Sussex Backup

"Simple… Straightforward… Secure… IT thinking…!"

Chris Browning

http://www.ufirstfinancial.co.uk/

Sussex Backup

"I have been dealing with Josh and Sussex Backup for many years and have found the company to be excellent. If I have a problem, it is sorted extremely quickly without any fuss which is quite rare in this day and age."

Colin C Meagher

http://www.brightonvideoproduction.com/

Sussex Backup

"Sussex Backup has provided my business with a highly responsive, efficient and professional IT support service. We are a virtual team of twenty individuals, and the ShareSync system allows us to function as a team from remote locations. Information is shared instantly and securely between team members via ShareSync, and the business is running smoothly thanks to the ongoing technical support from Joshua. I would highly recommend Sussex Backup to other businesses."

Shoshanah Lyons

http://www.beaconhouse.org.uk/

Sussex Backup

"We all get problems with our computers, and I quite often try to sort it out myself. That normally wastes huge amounts of time going nowhere, before calling Joshua who always seems to know exactly what to do, and then does it. Quickly. I can't help feeling it would have been better to call him sooner rather than later and save a lot of time and stress!"

Simon Driscoll

Sussex Backup

"I have been using the services of Sussex Backup for the past 2 plus years. We are only a very small business and I was initially impressed by the fact that we seemed to be just as important to them as their larger clients. During the time I have been them I have found them to be reliant, efficient, courteous, and most helpful should a problem arise.

I wouldn't hesitate in recommending anyone to use their services."

Steve Wain

http://www.surfviewguesthouse.co.uk/

Sussex Backup

"Very helpful, supportive and friendly team. They have always made time to answer any questions and fix any problems that have arisen. I would highly recommend them."

Nathan Crombie

http://www.belvoirlettings.com/

Sussex Backup

"We have used the services of Sussex Backup for a couple of years and are reassured to know that our IT support and remote back up service are in such capable hands. More recently, we have switched our telephone system and calls to Sussex Backup, which has proved to be a cost-effective alternative to BT."

Lynn Newman

http://www.redwoodifa.co.uk

Sussex Backup

"I have been using Sussex Backup’s services for some time now, and can honestly say that the peace of mind in knowing your data is safe is worth every penny. It’s one of those cases where you don’t realise how valuable your computer files are until something goes wrong and you can’t access them. Joshua offers an excellent service and is always available to help out when you need it.

The hosted exchange for e-mails is a great way of getting e-mails on the move. Synching between my laptop, desktop and phone allows me to access my mobile office – wherever I am. I have no hesitation in recommending Sussex Backup for a reliable and cost-effective IT service"

Rachael Brown

http://www.secretary-outsource.com

Sussex Backup

"Joshua and his company Sussex Backup Ltd have provided excellent service to my company for over 10 years. Whenever we have required IT support during that time Joshua has quickly resolved any technical issues we have had. He has also given good advice on when and why to upgrade equipment and services as the business has grown. Sussex Backup provides great service at reasonable prices with plenty of added value and that is good for business."

Mick de Leiburne

Sussex Backup

"I am delighted with the facility I now have through the hosted Exchange to receive emails on my iPhone which makes life so much easier for me as I am on the move throughout the day. The synchronisation to my desktop and laptop is a real bonus. Altogether the facility has made a real difference and transformed my IT experience from problematic to extremely convenient."

Ruth Dover

http://www.rnrcoaching.com

Sussex Backup

"Sussex Backup have looked after the family’s IT for over 5 years. We have found them to be very reliable and have a proper understanding of what we need."

Trevor Parsons

Sussex Backup

"Joshua and his company are excellent in giving a superb service, everything from backing up my computer off line to solving and repairing any glitches that may happen to my computer.There is no condescending attitude towards me as I am a bit of a technophobe - born too early - just a patient person on the end of the phone with excellent help and advice. Thank you"

Sandy Eldridge